Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@kopagames.com. Please note that returns will need to be sent to the following address: 2288 Nw 82 Av, Miami, Fl, 33122

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@kopagames.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@kopagames.com.

* Retail orders are defined as orders placed by individual end-user customers not to exceed $5,000.00 USD. Orders placed by businesses or in excess of $5,000.00 USD are subject to our Commercial Order return policy. Returns must be requested using the start a return link within 30 days of purchase. Please See full Terms of sale for all sale and return criteria

KopaGames will accept returns within 30 days of purchase (Retail) or delivery/pick up, or from date of holiday with provided gift receipt (available upon request).
please contact us here or email hello@kopagames.com
NOTE: Refunds are issued in USD and are subject to the exchange rates at the time of refund.

Products returned (return shipment postmarked) within 10 days of RMA issuance at the customer's expense in new and unopened and perfect condition with all packaging and item materials and manuals exactly as sold and that can be resold as new are refunded for the full item amount. Additionally, If packages are requested to be intercepted or are refused or if a pre-paid label is requested and provided for the return, then the additional shipping cost incurred by Kopa games is deducted from the return amount.
Products returned (return shipment postmarked) within 10 days of RMA issuance at the customer's expense that are returned opened in cosmeticly non-perfect conditions that can be resold as open box items in the sole discretion of a KopaGames return evaluation personnel are subject to a 15% fee which covers the cost of the reduced item value, re-packaging, testing and handling. Additionally, If packages are requested to be intercepted or are refused or if a pre-paid label is requested and provided for the return, then the additional shipping cost incurred by Kopa games is deducted from the return amount.
Products returned (return shipment postmarked) within 10 days of RMA issuance at the customer's expense that are missing item parts, item components, internal components, manuals, warranties or missing one or more separate items that are part of a larger item purchased that can be resold as open box items at a lesser amount due to the missing items at the sole discretion of KopaGames return evaluation personnel are subject to a reduced refund that subtracts the value of the missing items. This reduction is variable based on the value of the items missing and ranges from 30% - 70%. Additionally, If packages are requested to be intercepted or are refused or if a pre-paid label is requested and provided for the return, then the additional shipping cost incurred by Kopa games is deducted from the return amount.
Products returned that are missing item parts, item components, internal components, manuals, warranties or missing one or more separate items that are part of a larger item purchased that cannot be resold as open box items at a lesser amount due to the extent of missing items at the sole discretion of KopaGames return evaluation personnel are not eligible for refund. These items will be shipped back to the returning customer if requested within 30 days of the not eligible for return email notification. After 30 days, these items will be disposed of.
Products that have digital delivery are not returnable individually or if part of a product bundle. If a digital delivery product was part of a bundle, the bundle may still be returned with all non-digital components subject to the conditions stated above, however MSRP of the digital product will be deducted from the return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.